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Case disappointed me today!

I got a box from Case today addressed to Daniel Sample. Great! My grandson's Junior Member annual knife is here! I opened the box with great expectation. GROAN! There was no knife in the box, there was a cap! It is a nice cap, but I didn't order a cap, I ordered a knife. The packing slip stated it was the knife, but there was only the cap in the box. I emailed support at customer service telling them of the error and requesting they send the knife as ordered. I will also call them Monday.

I think they ought to let me keep the cap also for my trouble. What do you all think?

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Replies to This Discussion

FeaturedPermalink Reply by Craig Henry on June 16, 2013 at 17:11

Joint? I like to think of iKC as an asylum where all the knife nuts go.

FeaturedPermalink Reply by Charles Sample on June 16, 2013 at 17:49

I have owned several Fords including two Pintos.

Jan Carter said:

Max,

I kinda liked the Ford reference. We both drive Fords and I have in the past owned Pintos :)

FeaturedPermalink Reply by Charles Sample on June 17, 2013 at 9:25

I received an email from Case this morning about my knife. They didn't mention anything about sending the cap back so I am not going to either. Here is the main part of the email.

Thank you for contacting us regarding this error. I have spoken with Lisa, the Manager of the Case Collectors Club, and she wanted me to let you know she is going to meet with our Shipping Manager, and see how this error happened. It may take a little time, but we will get this straightened out for you and you will receive the items you ordered

Permalink Reply by Steve Hanner on June 17, 2013 at 10:23

Well it sounds like they recognize the error, are investigating and will send the items you ordered....which is all pretty good if you ask me. When its all said and done though it is all about the hat.........

Permalink Reply by Max McGruder on June 17, 2013 at 10:52

Well nice to see they're on it and the hat would be a nice gift for your trouble, hopefully this will be resolved quickly!

Steve, mighty fine lookin' hat! but someone wrote on it! LOL!!

Just a couple of mine!

FeaturedPermalink Reply by Charles Sample on June 17, 2013 at 10:53

If I can ever get Danny to hold still long enough with the cap on, I will take his pic and post it. I tried this morning but all I could get were blurs!

FeaturedPermalink Reply by Craig Henry on June 17, 2013 at 17:25

Good to hear Charles!

FeaturedPermalink Reply by Craig Henry on June 17, 2013 at 17:25

I want one of those!! That has the mesh back that I like. I'm a hot head. LOL!

Max McGruder said:

Well nice to see they're on it and the hat would be a nice gift for your trouble, hopefully this will be resolved quickly!

Steve, mighty fine lookin' hat! but someone wrote on it! LOL!!

Just a couple of mine!

FeaturedPermalink Reply by Charles Sample on June 18, 2013 at 16:51

Lisa from Case called me today. She said the knife is shipped and told me to keep the cap. She thanked me for telling them of the problem so they could check to see if any other orders were incorrect.

Permalink Reply by Ron Cooper on June 18, 2013 at 17:01