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General comments on web sites

Before I begin let me say it is not my intention to speak ill of any web site or person but rather I am only trying to share my general point of view from the perspective of a potential buyer. If your opinion differs that is great. I'd like to hear what you have to say. From the point of view from someone that has been burned, I have several concerns I wish to share

I been looking for knives on various web sites and came across a web site that I know nothing about www.allaboutpocketknives.com ( Ridgewood cutlerly ) I notice a couple things that I am leery about. First and foremost this site only accepts money orders. Forgive me but I have to ask but in this day and age of technology why not set up a system where people can either pay with credit card or pay pal?

The other things I see is there is no buyer feedback system and i like to read comments from other buyers. I also inquired as to what buyer protection this site offers and what is the return policy and at this time of this writing have no answer. I also asked that if I buy a knife and have a problem upon reciept of the product what are my options?...no answer. If indeed this place does have a good return policy I certainly see nothing on the site itself. I see no buyer protection. I see a couple of knives but there is little information posted such as date of manufacture. If you are a collector selling knives I understand you may not know the date of manufacture of the knife you have, but if that is the case why not add that to the write up and discription with the knife you are selling so buyers can see this up front? I for example feel better on e bay at least they make it known there is some buyer protection. This maybe a dependable place to buy from. But looking at the site itself one would never know.

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Permalink Reply by Steve Hanner on November 30, 2011 at 18:47

Robert, thanks for posting. Old threads are here to respond to basically until they are marked closed or deleted outright.. We have so many new people joining who never have had a chance to answer these questions or comments we leave some for that purpose.

I always recommend knife sellers and knife makers join iKnife Collector. Not to sell because you cannot here but to engage socially with collectors as friends and as people involved in the hobby we all love.

Your response makes sense and I'm sure you have lots of customers who would give great testimonies to your reputation. Thank you for what you said and thanks for being part of iKnife Collector.

Robert N. Roark said:

I realize that this is an old thread , but I feel compelled to reply since it is concerning my AAPK store . I have never received an email concerning knives that I haven't answered . I do have contact info through my AAPK site as well as my website "ridgewoodcutlery.com" . I suppose that I should be more explicit in my descriptions as to my terms , but all of my knives are offered with a 100% purchase price refund if not satisfied as long as the item is returned in the same condition as received . As to method of payment , I have my own reasons for not accepting paypal as do many other sellers . I know more sellers that have been scammed by buyers than I know buyers that have been scammed by sellers . I usually reserve my opinion of others until I know the facts , and not merely make statements based on suspicions .

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Permalink Reply by Jan Carter on November 30, 2011 at 18:47

Robert,

Even an older thread still gets read and we certainly appreciate your taking the time to respond. I do like this...

I suppose that I should be more explicit in my descriptions as to my terms , but all of my knives are offered with a 100% purchase price refund if not satisfied as long as the item is returned in the same condition as received .

That to me is always the mark of a seller willing to satisfy his customers.

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Permalink Reply by Steve Hanner on December 19, 2014 at 19:01

as a Rule of thumb and because of personal losses I have endured, I make it a policy to only buy from vendors, stores or knifemakers who post on iKnife Collector. I only have so many $ to spend and my prefernce is to deal with people I know and talk to.