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Wrong Answer!

So I send a note to a company doing business on amazon:

>> My Note:

I'm interested in purchasing the "R. Murphy Knives CRX125 Fisherman's pal.

See Amazon listing: http://www.amazon.com/R-Murphy-Knives-CRX125-Stainless/dp/B004GEWLP...

While the Fisherman's Pal is pictured you describe it as the R. Murphy Knives CRX125 Stainless Blade Gulf Oyster Knife.

I want the knife pictured in the advertisement. If I purchase through this listing it will I get the Fisherman's Pal (the one pictured) or Gulf Oyster Knife (GUOYS)?

Note the link to the item even reads Fisherman's Pal!

I get this prompt back within the hour! That was pretty quick! :

>> Their Reply:

Dear William,

I do sincerely apologize, but unfortunately, the information posted in the listing is the only information I have on this particular product. We are working to bring more information to our listing as soon as possible. The best option would be to contact the manufacturer directly and they can help you with any technical questions you might have.

Thank you,

Sarah Capps
Customer Service Liaison

I am so tempted to reply back No -- My best option is to buy from a company that knows what they stock and how to list the item!

Seriously, This was not a technical question is a problem with a listing!

If a company can't check its inventory and list its products correctly then why should I buy from them? And if someone points out a problem with a listing, why is it their place to check with the knife maker to see if the listing is correct. I already know what the Murphy Fisherman's Pal looks like and I know what the Gulf Oyster Knife looks like.

I also know that the CRX125 is the number Murphy assigns the FP. The oyster knife is GUOY! Either the number and picture is correct or the name is correct. It is not my place to use my psychic powers to check the physical inventory of some company to determine how they screwed up a listing on Amazon. This is not good customer service!

Done ranting! ARRGH!

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Replies to This Discussion

Permalink Reply by J.J. Smith III on July 3, 2014 at 17:20

Went through a similar situation with an Amazon dealer. Seems like they all use similar stock photos. Trouble is they never update and verify them. Only someone that actually knows the item will know the difference.

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Permalink Reply by Jan Carter on July 3, 2014 at 20:01

That is actually horrible! Just list an item with any old picture and amazon wont care?

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Permalink Reply by Steve Hanner on July 3, 2014 at 20:25

Another reason not to use Amazon for like anything. I don't think they have any controls on sellers at all.

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Permalink Reply by Tobias Gibson on July 3, 2014 at 22:31

Oh I don't blame Amazon. I've found some really great knife sellers there and many are more than willing to step it up a notch. I really like Knife Country USA. They have always done right by me. Sword Demon has also been pretty good.

The company I emailed is Bets Services. I've bought from them before. They have low prices and always ship quickly and I've always received the right product. Thus, I've never had to deal with their customer service - until now. Very disappointing.

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Permalink Reply by Michelle "Fingers" DellaPelle on July 4, 2014 at 10:13

Oh that Oyster Knife.. My grand Uncle had old Oyster Knife. He worked fisherman. He always used open the oyster like clam with knife

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Permalink Reply by Tobias Gibson on July 4, 2014 at 11:00

But the fisherman's Pal and the Gulf Oyster Knife are two different animals.

Gulf Oyster Knife

Fisherman's Pal

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Permalink Reply by Jan Carter on July 4, 2014 at 20:23

The fishermans pal might take off a finger or too trying to shuck with it

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FeaturedPermalink Reply by Charles Sample on July 4, 2014 at 22:18

I'm afraid customer service is becoming an endangered species. My new Sears refrigerator quit working. I had to wait two weeks for a repairman to come. He wasn't able to fix it the first visit. He had to order parts. The parts came in five days. The repairman couldn't come back for three weeks! So that makes at least five weeks for me to get my refrigerator fixed if he can fix it the second visit.

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Permalink Reply by Jan Carter on July 5, 2014 at 18:10

5 weeks is insane! Pride in workmanship and customer service skills are both endangered species

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Permalink Reply by Tobias Gibson on July 7, 2014 at 16:53

How new is new, Charles? Seems to me with a major purchase like a fridge if it is anything under say 3 months the correct response should be "I'm sorry to hear that. He'll have a new out to you right away. When can you be home to accept it?"

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FeaturedPermalink Reply by Charles Sample on July 7, 2014 at 18:23

Well, the frig is now about 7 months old. When this started it was only six months. And that would have been the correct response. Anyway we finally got the second service call today. Fortunately it was not the same technician who came on the first service call three weeks ago. The first technician installed one part and ordered two others. The second technician said none of them were needed. They weren't the problem. He said the problem was an internal duct that routed air between the refrigerator section and the freezer section. He declared it unrepairable and we are now going to get a new refrigerator. HOWEVER, it will have to go through the Sears "process". Who knows how long THAT will take! Based on my experience with Sears so far, I am not optimistic.