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Live & Learn ... Ordering off the Internet

I ordered this little knife Oct. 11th. It was a pink one I hadn’t seen before … a lady John Deere medium stockman. It arrived in the mail today. Pretty green tin, pretty velvet carrying case … pink jigged bone han … oh wait … is that a crack??? It didn't feel like a crack but it sure looked like a crack. I made a couple of phone calls. Monday it heads to Case Repairs in PA ...

now I know first hand why it's important to see an actual picture of the knife I'm ordering and not the stock one ... because it didn't have any cracks :)

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Comment by Peggy Lu on October 14, 2011 at 18:19: This is the "stock" photo I ordered from ... it's also the photo used in the Case Promo Book ... looks a bit different in real life ...

Comment by Peggy Lu on October 14, 2011 at 18:07: So far Case has made the return process exceptionally easy. I had to leave a name & # after a recording gave me most of the info I needed. They returned my call within the hour & made sure I knew everything to include in the letter I sent with the knife ... even told me to ask for reimbursement for postage because if I didn't ask, I wouldn't receive :) I'm curious to see how smooth the process goes ... how long it takes & if the knife gets repaired or replaced. Replaced would be nice & hopefully faster ... the turn around for repairs was 6 wks.

Featured Comment by Craig Henry on October 14, 2011 at 17:02: That's a shame! I know how your heart can sink when that sort of thing happens.

The last time I bought old/older/out of production knives was way back "in the day" when there was no internet....people actually looked at knife lists that came in the mail (!) and then, talked to each other on the phone!