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Case disappointed me today!

I got a box from Case today addressed to Daniel Sample. Great! My grandson's Junior Member annual knife is here! I opened the box with great expectation. GROAN! There was no knife in the box, there was a cap! It is a nice cap, but I didn't order a cap, I ordered a knife. The packing slip stated it was the knife, but there was only the cap in the box. I emailed support at customer service telling them of the error and requesting they send the knife as ordered. I will also call them Monday.

I think they ought to let me keep the cap also for my trouble. What do you all think?

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Replies to This Discussion

Permalink Reply by Jan Carter on June 18, 2013 at 17:14

Good Work Lisa and Case!!!

Now I cant wait to see the knives when they arrive

FeaturedPermalink Reply by Charles Sample on June 18, 2013 at 17:29

Unfortunately patience isn't my long suit.

Craig Henry :

That's great Charles!

You'll have them in no time. Now, patience Grasshopper. LOL!

FeaturedPermalink Reply by Craig Henry on June 18, 2013 at 17:32

Same here Charles. And the older I get the less I have.

Permalink Reply by Max McGruder on June 18, 2013 at 18:31

Charles,

I'm glad they got it straightened out for you! Lisa is a sweetie! You get to keep the cap too! Man, I like that deal for a little in conveince! But that's just me!

I know it was a pain in the backside just having to get ahold of someone and all the rest that entails!

It'll be over soon and you'll get to put up your Grandsons knife! You gonna save the cap for him also? LOL!

Permalink Reply by Max McGruder on June 18, 2013 at 18:38

Patience doesn't work for me either and it's not cause I'm old!

FeaturedPermalink Reply by Charles Sample on June 18, 2013 at 18:57

I was happy when she said the knife had been shipped and I could keep the cap. All I have to do now is gather up the patience to wait for it.

I was thinking just this afternoon that I should save it for him too. If I can get him to hold still long enough, I want to take his picture with it on and post it. That's not easy to do with a 21 month old active boy. I also am going to save all his Case Collector magazines.

.

Max McGruder said:

Charles,

I'm glad they got it straightened out for you! Lisa is a sweetie! You get to keep the cap too! Man, I like that deal for a little in conveince! But that's just me!

I know it was a pain in the backside just having to get ahold of someone and all the rest that entails!

It'll be over soon and you'll get to put up your Grandsons knife! You gonna save the cap for him also? LOL!

Permalink Reply by Jan Carter on June 18, 2013 at 19:13

Thats what we do also Charles. We dont even open Dakotas we just put them in a drawer just for his case collectors club stuff

In MemoriamPermalink Reply by Robert Burris on June 18, 2013 at 20:48