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LOUSY BOKER USA CUSTOMER SERVICE!!
I recently purchased a new BOKER USA Epicenter (01BO170). An absolutely beautifully designed one hand opener/folder. All titanium framelock and VG10 blade. Unfortunately it was impossible to open with one hand using the thumb-stud. I called BOKER USA and was instructed to send it to them for resolution. That was over 2-1/2 weeks ago and the knife arrived back in my mailbox today (2/15/14). Guess what? It's the same knife and as far as I can tell BOKER just re-boxed it an mailed it back with no service what-so-ever! It is still impossible to open with one hand using the thumb-stud(s). And no, loosening the pivot bolt is no help. I had a similar problem with a Spyderco Schempp Tuff folder last summer and Spyderco took care of the problem and shipped me back a working knife. I, for one, will never purchase another BOKER USA product, especially those made in China. In a word, BOKER USA's customer service sucks!
Replies to This Discussion
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In MemoriamPermalink Reply by Leopold Lacrimosa on -
BOKER USA is a distribution center only. They haven't made a knife there in years. When I've talked to them over the phone trying to find info on a specific knife or detail, I always seam to get curt answers like I was interrupting their lunch or something. I get much better service and response dealing with the company in Germany. For those that don't know, they are two separate companies as BOKER USA was started by a cousin or some distant relative.
Most of their inexpensive Boker knives that come from their factory in China are fairly good though occasionally you'll get a lemon or two. That's why I've made the decision to carry only the Boker's made in Germany other than their converted autos on my website.
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Permalink Reply by Steve Hanner on
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Great point Leopold. I wish they would do more to give better answers in USA but the infrastructure is all German and they should be reached there.
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