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LOUSY BOKER USA CUSTOMER SERVICE!!

I recently purchased a new BOKER USA Epicenter (01BO170). An absolutely beautifully designed one hand opener/folder. All titanium framelock and VG10 blade. Unfortunately it was impossible to open with one hand using the thumb-stud. I called BOKER USA and was instructed to send it to them for resolution. That was over 2-1/2 weeks ago and the knife arrived back in my mailbox today (2/15/14). Guess what? It's the same knife and as far as I can tell BOKER just re-boxed it an mailed it back with no service what-so-ever! It is still impossible to open with one hand using the thumb-stud(s). And no, loosening the pivot bolt is no help. I had a similar problem with a Spyderco Schempp Tuff folder last summer and Spyderco took care of the problem and shipped me back a working knife. I, for one, will never purchase another BOKER USA product, especially those made in China. In a word, BOKER USA's customer service sucks!

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Replies to This Discussion

In MemoriamPermalink Reply by Leopold Lacrimosa on February 15, 2014 at 18:53

BOKER USA is a distribution center only. They haven't made a knife there in years. When I've talked to them over the phone trying to find info on a specific knife or detail, I always seam to get curt answers like I was interrupting their lunch or something. I get much better service and response dealing with the company in Germany. For those that don't know, they are two separate companies as BOKER USA was started by a cousin or some distant relative.

Most of their inexpensive Boker knives that come from their factory in China are fairly good though occasionally you'll get a lemon or two. That's why I've made the decision to carry only the Boker's made in Germany other than their converted autos on my website.

Permalink Reply by Steve Hanner on February 15, 2014 at 20:18