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Disappointing Case

I received my Case Sodbuster Jr. today. I had previously received one but sent it back because the tang was discolored. If it were going to be a user I would have kept it. But I want it for my collection and it will not be used. Anyway today I received its replacement from SMKW. When I opened it I was again disappointed. This one has a defect on the tang. The two pictures show the defect.

Am I being unreasonable if I send it back for a refund? I would then go to the local Case dealer so I could look at one before buying it.

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Permalink Reply by Ken Spielvogel on March 20, 2014 at 19:18

I don't blame you one bit. I don't like defects on new knives.

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Permalink Reply by Steve Hanner on March 20, 2014 at 19:19

considering you have tried this, I would return this for a refund and see if you can't buy one in person or at a show. Sometimes it's the only way to truly verify it!

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Permalink Reply by J.J. Smith III on March 20, 2014 at 19:22

I like dealing with SMKW, but past experience tells me to be able to check my purchases before hand.

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FeaturedPermalink Reply by Charles Sample on March 20, 2014 at 19:48

Steve, we have a Case Master Dealer here in Athens. I will go there so I can examine before buying.

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Permalink Reply by Tracey Reed on March 20, 2014 at 19:56

Hi Charles. Sorry you had two rounds of not being pleased with your knife. Too bad they are not all looked at before they are shipped. We would not have shipped it looking like that. It is your money and your investment. I agree, send it back. I hope all is well for you otherwise.

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Permalink Reply by Tobias Gibson on April 3, 2014 at 18:06

I concur. I've had great experiences with SMKW and hav enever had issues returning products for a refund. The knife is defective. It maybe a minor flaw but it is a flaw. You should send it back and they should apologize and give you a refund.

another problem is it shouldn't have left Case like that either. The folks in the store shouldn't have to open the box and look for every defect. It shouldn't be form Case like that in the first place.