Replies to This Discussion

Permalink Reply by Ron Cooper on March 13, 2013 at 1:16

Wow, Wes, that sounds really disappointing. I can only imagine how you must feel. Hopefully you can return it for either a replacement or a refund? And, no, I don't own the Tuff, but I do own several Spyderco knives and I do know that Sal and Eric stand behind their products. I am also sure that Ed Schemp would have something to say about this problem. Have you contacted Spyderco's customer service people, yet? I think that would be a great place to start to find resolution for this issue. Or, as I mentioned above, if you bought it from a reputable dealer I'm sure they would make it right.

Good luck to you, my friend. Let us know how this turns out for you, will ya?

Permalink Reply by Clint Thompson on March 13, 2013 at 8:52

Wes.  Just go to this web site (http://www.spyderco.com/contact/) and then under warranty and repair you pick the question you want to ask.  Then you will be given a form to fill out and send.  They will contact you within a couple of days.

In answering you question, I have had some defective Spyderco product but I am not familiar with the Schempp folder.  I love the fixed blade Schempp, retired as most of their good designs, but the basic mechanics are the same.  Spyderco people are good people.

Permalink Reply by Wes Painter on March 13, 2013 at 9:23

Thanks Guys.  A eMail was sent to Spyderco's customer service earlier this morning.  I'll be interested to see the reply.

Permalink Reply by Clint Thompson on March 13, 2013 at 9:35

Wes...

Keep me informed on this problem.  If you don't get the response you want then let me know and I will work it from a different angle.

Permalink Reply by Wes Painter on March 13, 2013 at 10:54

Thanks Clint.  I received a return email reply from Spyderco Cust. Svc. within 90 minutes after I sent my message instructing me to return the Schempp Tuff for warranty evaluation.  It will be mailed tomorrow.  I'll update after Spyderco does its thing.

Permalink Reply by Clint Thompson on March 13, 2013 at 11:02

Good to hear Wes.  Just let me know as in my way of thinking a $400 knife should be PERFECT.  I was surprised about the problem but Spyderco is a good company and strives to take care of their customers.

Permalink Reply by Ron Cooper on March 13, 2013 at 11:57

Wes, it's a shame that you'll have to part with your new knife so soon after receiving it, but the folks at Spyderco are good people to deal with -- I'm sure they'll make it right for you. Keep us posted, okay?

Permalink Reply by Wes Painter on March 13, 2013 at 16:10

Thanks Ron.  It sure was hard to part with it so soon (even if I could barely open the blade), but I actually mailed it back to Spyderco earlier today instead of waiting till tomorrow.  They say turnaround is approx. 3 weeks.  The upside:  I've got over 500 other knives to play with till I get it back.

Ron Cooper said:

Wes, it's a shame that you'll have to part with your new knife so soon after receiving it, but the folks at Spyderco are good people to deal with -- I'm sure they'll make it right for you. Keep us posted, okay?

Permalink Reply by Wes Painter on April 29, 2013 at 20:23

An update on the Schempp Tuff:  Sorry to have taken so long to respond, but I've been on a caribbean cruise and tied up on other stuff for the past 4-5 weeks.  A new Schempp Tuff was waiting on the front porch when I returned from the cruise in mid-April.  Spyderco enclosed a letter of apology for my inconvience and returned the $5 check I sent with the defective knife.  They said they were studying the defective knife in order to determine whether they have a process problem, etc.  The new knife works great and looks great!!  I am a fully satisfied customer.  Every firm makes a mistake now and again--I once had to return a brand new S&W .45 ACP revolvr to the factory to have a defective cylinder replaced.

Wes Painter said:

Thanks Ron.  It sure was hard to part with it so soon (even if I could barely open the blade), but I actually mailed it back to Spyderco earlier today instead of waiting till tomorrow.  They say turnaround is approx. 3 weeks.  The upside:  I've got over 500 other knives to play with till I get it back.

Ron Cooper said:

Wes, it's a shame that you'll have to part with your new knife so soon after receiving it, but the folks at Spyderco are good people to deal with -- I'm sure they'll make it right for you. Keep us posted, okay?

Permalink Reply by Ron Cooper on April 29, 2013 at 20:44

Thanks for that update, Wes! It reaffirms my confidence in Spyderco. 

Cheers, my friend. Oh! And welcome home from your cruise, also.